Advanced Customer Support Systems

 

Communications

  • Log-Book – every facility receives a log-book for basic daily communications
    between the facility contact and our crew leaders and supervisors.

    First Choice Features Professional Client Management Systems
  • Telephone – both office and cell phone access daily.
  • Email – all emails are instantly pushed to management cell phones.
  • Text messaging – unlimited texting access to management cell phones for a quick and convenient way for our customers to reach us at any time.

Periodic quality assurance telephone calls or on-site inspections are arranged with you or your staff. If an emergency situation arises or communication is needed, call and we will immediately respond.

On-Site Inspections

First Choice realizes client satisfaction is crucial to our success. We periodically perform personal, on-site inspections to address your needs and concerns as well as to ensure above-standard results from our team members. The latest modern communication and measuring tools keep our services on track and allow us to implement preventive and corrective measures quickly and efficiently.

Quality Surveys

One of the best ways to measure our performance is through surveying our clients and team members. We want to hear from you so we can track successes, issues and suggestions. These measures are tracked and analyzed on a regular basis and the results are shared with our crews, our management staff, and your representatives. A thorough and concise tracking and reporting system is in place to ensure a timely response to any concerns you may have. You’ll also receive follow-up from your dedicated account manager… we aren’t satisfied until you are!

Service Commitment

We are there when you need us. Whether it’s a service issue, contract concern or a product or chemical question, our team is available for a quick answer. First Choice understands the importance of timely response and availability. We pride ourselves on our personal, face-to-face approach. Each account is overseen by a seasoned Account Manager – always available to address your concerns. The proven combination of our quality assurance efforts and the personal attention from management means you can count on us to be your reliable service partner.

 

First Choice Building Maintenance
5300 W Hillsboro Blvd Suite A-210
Coconut Creek, FL 33073

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Payments accepted:
Check, Visa, Master Card, American Express

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